Do you believe it is possible to have Zero Defects? I am not talking about six sigma at all.
I plan to write about zero defects over the next month. I am working with some wonderful companies these next few months and I will have opportunities to experiment on this concept.
I have a very dear friend, a great Japanese master, who believes, writes on, and teaches companies how to attain Zero Defects. I hope to begin to translate his work in English to share with you.
Let us experiment. Take a defective product. Gather a group of workers and engineers and ask them what can be done to insure that this defect will never occur again. Keep asking. Remember one of Hirano and Furuya's 10 Commandments of Kaikaku - don't spend money on Kaikaku.
We will continue our dialog.