An associate of mine (Jim McKinley) here in the Pensacola area sent me a
copy of your reply to his question about "The Gemba Walk" article and I
thought I would say hi. I produced a seminar in Orlando for you several
years ago using racing pit stops to improve manufacturing changeovers. I
have since carried this concept around the world several times.
You seem to still be making a difference in manufacturing and I congratulate you for this. Your Gemba walk concept is much more useful than Management by Walking Around without a plan! It seems to complement Myron Tribus' "Planning the Quality Visit" concept (http://deming.ces.clemson.edu/pub/den/quality_visit.pdf ).
The difference between a great performance and a poor performance is that we can learn much more from the poor performance.